Overview
Returns
Not entirely satisfied with your purchase? No problem! At Lali Studios, we offer a hassle-free return policy to ensure your satisfaction.
You have the option to return the jewelry within a 14-day period after receiving your order. Kindly complete the provided returns form (link to be provided). For eligibility, the items must be undamaged, unworn, and should be returned in their original jewelry box. Please note, for hygiene reasons, earrings cannot be returned or exchanged.
Please be aware that the customer is responsible for the return shipping costs. We highly recommend requesting a shipping receipt and using a trackable shipping service when returning your package. Until the moment we receive your returned items, any potential loss or damage during transit is your responsibility, as we cannot be held liable.
business days via the original payment method used for your purchase.
Exchange policy
If you wish to exchange an item, kindly send the product back to us. return shipping costs will be at your expense. Please indicate the item you wish to exchange for on the returns form. Once received, we will send the new item to you free of shipping charges.
Refund process
Upon receipt of your return and the completed Returns Form, Lali Studios will process your request and send you a confirmation email. You will receive the refund within ten business days via the original payment method used for your purchase.
If you have any further inquiries or require assistance regarding returns, exchanges or refunds, please feel free to contact our customer service team.
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